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Service Committee Meeting Minutes
February 12, 2026
Meeting Called to Order @ 7:30 AM
Attendance:
Rob Knisley, Chair
Larry Ailes, Member
Amie Cohen, Member
Alayna Hoop, Member
John Carr, Councilmember
Kate Smiley, Councilmember
Carrie Woody, Service Safety Director
Jason Green, Municipal Gas Department
Kurtis Waite, Municipal Gas Department
Jeremy Stinson, Sanitation Department
Molly Azbell, Utilities Collection Office
Alexis Wilde, Utilities
Steve Gayfield, Parks Department
Carla Young, Olivedale Senior Center
Lynda Berge Disser, Paper Crane Funding Solutions
Michael Wing, Lancaster Resident
Departmental Updates:
Parks Department – Steve Gayfield
• Provided a departmental overview.
• Miller Park Redevelopment update.
• Bower’s Park update, incl., ball fields being seeded
• Discussed Tree Commission coordination.
• Maintenance shop needs discussed, including possible future legislation
• General operations and seasonal planning updates provided.
• Discussed Olivedale visibility, rec center promotion and accessibility to residents other
than ‘seniors.’
Sanitation Department – Jeremy Stinson
• Reviewed revenue and expense reports.
• Discussed operational updates within refuse and sanitation services.
Utilities Collection Office – Molly Azbell
• Customer notification updates:
o Customers may request a primary phone (home, mobile, work).
o Customers may select preferred contact method (email, SMS, or voice).
• Payment processing update:
o 4,894 AutoPay accounts transferred from Muni-Link to Global Payment
o ACH payments now processed as eChecks (no fees), more secure & less fraud.

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o Recurring payment notification example provided.
o 72-hour notice implemented for AutoPay customers.
o Expiring payment method procedures reviewed.
• Water Service Line Inspections:
o EPA-required inspections ongoing.
o 2025 inspections totaled 16,278.
o Some inspections require inside access to residences.
• Gas Corrosion Inspections:
o Annual corrosion inspections required.
o Compliance procedures reviewed.
• Discussion:
o Availability of paperless statements as an option for customers
o Process for renters in multifamily units to see their usage.
o Possible changes for easier transfer of services for inter-city moving of existing
customers.
Municipal Gas Department – Kurtis Waite
• 2024–2026 Main Replacement Project:
o 4,080 ft of low-pressure main replaced.
o 650 services addressed.
o Project currently under budget.
• Lodge Main Replacement (Sheridan Drive):
o Easement legislation anticipated.
• Developing real-time pressure monitoring for regulator stations.
• Implementing data tools to ensure gas supply contract efficiency.
• Gas Supply Update:
o February 2026 average cost approximately $4.76/dth.
o Colder-than-normal winter conditions.
o Market volatility impacting pricing.
• Personnel Update:
o Two employees retired.
o Additional retirement expected later in 2026.
• Smart meter pilot program
• LMG pricing currently over 30% lower than Columbia Gas of Ohio
New Business:
None.
Old Business:
None.
Adjournment:
Meeting adjourned at 8:25 AM.
Next Meeting:
May 14, 2026 @ 7:30 AM, unless earlier recalled by the Chair.

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Respectfully Submitted,
Rob Knisley
Committee Chair