Question 1

Why Subluceo?

Accepted Answer

We hand make high quality home products in small batches. Our aim is to give you a luxury experience at an affordable price. Everything is lovingly created in house by human hands. Our scents are inspired by nature and happy memories and are free from plastic, paraffin, parabens and pthalates.

Question 2

Are your products vegan and cruelty free?

Accepted Answer

Always! Our hand made candles and cruelty free home fragrance use the finest plant based materials and are certified cruelty free + vegan by PETA ®. We would never ever test on animals and neither do our suppliers.

Question 3

Where are your products made?

Accepted Answer

By human hands in our SW London home studio.

Question 4

How long do your products last?

Accepted Answer

Our three candle sizes each have a different approximate burn time. They will last longer if the candle care guide is followed Candles: Small: 20-25 hours; Medium: 30-35 hours; Large: 50 Hours Diffusers: 3/4 months if kept away from radiators and direct sunlight.

Question 5

What’s inside your candles?

Accepted Answer

Responsibly sourced, 100% soy + coconut wax, fine fragrance and essential oils.

Question 6

What fragrance oils do you use?

Accepted Answer

We use a mix of premium synthetic and natural oils. This is to give the best scent profile and to keep our products affordable and sustainable.

Question 7

What is so great about wooden wicks?

Accepted Answer

Wooden wicks burn slower than cotton wicks and have a wider, striking flame. The wick crackles and flickers whilst it burns which gives off the cosy and ambient feeling of sitting by an open fire place. Wooden wicks bring more heat in to the flame which helps with the hot scent throw of the candle, this means the scent is realsed more quickly. We find the wooden wick crackle very relaxing to listen to!

Question 8

Why won’t my candle won’t stay lit?

Accepted Answer

Wooden wicks need to be trimmed to 3-5mm before lighting. Each time you re-light your candle simply break of the black burnt part of the wick with a wick trimmer or gently with your fingers when cool. The candle will not stay lit without this step as the wood has already been burnt.

Question 9

Why soy and coconut wax?

Accepted Answer

Soy + Coconut wax are both natural deriving from plants. They burn at a low temperature meaning your candle will last 30 - 50% longer than a paraffin alternative. Our wax is clean burning which means it does not release soot and toxins in to the environment, no black marks on your candle jars! Coconut is one of the most sustainable and premium waxes on the market. Our wax is a renewable source which is biodegradable and non GMO.

Question 10

Does soy wax smell as strong as paraffin?

Accepted Answer

Candles using soy based wax will never smell as strong as man made alternatives such as paraffin as there are not chemical additives. We love soy based candles, they still give off a strong aroma but it is more subtle than paraffin. It creates a lovely atmosphere without being over powering.

Question 11

What is your packaging made from?

Accepted Answer

Our product boxes are cardboard with a water based coating to protect the material. Our candle jars are glass with aluminium lids.

Question 12

Can I recycle your packaging?

Accepted Answer

Yes! All of our packaging is recyclable, simply dispose of with your usual house hold recycling or re-use where possible.

Question 13

Do you have a jar recycling policy?

Accepted Answer

Currently we do not have a recycling scheme. Those who live locally can return their jars to be re-used but unfortunately this is not effective country wide. We encourage you to re-use your jars at home. They make useful desk tidies and organisers.

Question 14

What are your labels made from?

Accepted Answer

Our labels are made from a material called Teslin which is high performing and waterproof. The material is widely recyclable and biodegradable, it is a sustainable alternative to plastic.

Question 15

Do you deliver world wide?

Accepted Answer

Unfortunately at the moment we are only shipping within the UK due to Brexit.

Question 16

Are your shipping materials recyclable?

Accepted Answer

Yes. Our boxes are made from FSC assured cardboard and can be recycled. We often re-use packaging materials to give them a new lease of life. Our packaging peanuts are made from potato starch and dissolve in water.

Question 17

Can I change my address after the order has been placed?

Accepted Answer

Yes, if you have not received a dispatch notification. Contact us via email and we can advise whether or not we are able to change it.

Question 18

Can I add a gift note to my order?

Accepted Answer

Of course! Simply add a note at the checkout.

Question 19

Do you offer wholesale or bulk discount?

Accepted Answer

If you would like to become a stockist or are looking for our products for an event or celebration then please drop us an email for more information - hello@subluceo.com

Question 20

Which shipping method do you use?

Accepted Answer

We ship with Royal Mail tracked 48.